The Senior Lead Directory Services Engineer leads and advances enterprise directory infrastructure across on-premise, hybrid, and cloud environments. This role oversees Microsoft Active Directory, Entra ID/Azure AD, LDAP directories, Ping Directory, and RadiantOne VDS—along with domain controllers, servers, storage, and network dependencies. This individual ensures uptime, security, replication integrity, and modernization of identity platforms.
Manage and optimize hybrid cloud environment, cloud based collaboration tools and on-premises applications, server environments, ensuring stability, security, and performance through automation, troubleshooting, and disaster recovery planning. Maintain high system availability, implement efficient automation strategies, and provide excellent operational support to end users. This position is critical to the organization’s IT operations.
The Service Desk Analyst is responsible for providing telephone-based technical support of complex hardware/software incidents and service requests across the enterprise. The incumbent will serve as an advocate for internal and external customers in ensuring service requests are fulfilled to their satisfaction. Responsibilities can include troubleshooting, installation, access provisioning, hardware break/fix, etc.
Internova is looking for a Technical Support Analyst to provide technical expertise and trouble-shooting, finding solutions and supporting hardware, software, and operating systems in an inter-networked environment, which includes different desktop/laptops operating Windows OS and Mac OS. You will assist in the process the onboarding new hires joining the company.
Communication with European customers (phone, email, IM). ITSM tickets handling and dispatching. Remote user support. Infrastructure monitoring and reaction according to the documentation. Solving incidents in IT area: performing basic troubleshooting and event correction according to the defined procedures. Prioritizing and escalating incidents (when required) to the appropriately experienced technician. Operating in shifts for 24/7 customer support.
As an Office 365 Engineer in the Corporate IT team, you will design, implement, and maintain secure identity infrastructure, focusing on AD (on-premises and hybrid), Azure AD (Microsoft Entra ID), identity lifecycle automation, and Exchange (on-premises and hybrid). You will support daily operations and strategic initiatives, collaborating with IT teams to drive improvements in authentication, authorization, and identity governance.
In this role, you will provide technical support to end users on a variety of issues via phone calls, document troubleshooting steps, resolve technical problems, and work with the IT Service Desk and other technical teams.
Telvista is seeking a motivated and customer-focused Help Desk Tier I Technician to join their IT Support team to help users resolve technical issues efficiently and professionally. As the first point of contact for support requests, you will provide front-line troubleshooting, escalate complex issues, and deliver an outstanding customer experience in this role.
Support ticket processing and resolution management, which includes detailed and clear documentation of problems and the actions taken to resolve them. Provide technical assistance to computer users by answering questions to resolve computer problems for the end user. Typical assistance concerns the use of computer hardware and software, to include printing, installation, word processing, electronic mail, and operating systems.